To build a thriving business you need an accurate understanding of the following:

• your strengths & weaknesses, because your company will be limited by your abilities
• your management team's strengths & weaknesses of your key management team
• your sales and customer service reps ability to excel in their jobs
• how well your teams work and communicate with each other
• how well potential new hires will fit with the existing team of employees.

The assessment tools currently available in Massachusetts include the following:

Competency Analysis
Profile XT – a multi-purpose "Total Person" assessment that is used for selection, development, training, promotion, managing and succession planning. The Profile XT is a powerful and dynamic management tool that's researched, designed and developed to be job related. It addresses a multitude of human capital issues and provides insights for effective resolution. The Profile XT looks at thinking & reasoning, behavioral traits and occupational interests. It is appropriate for business owners/partners and key team members. Click here for a sample report.

360 Feedback – gives managers feedback from peers, direct reports and multiple bosses on hard to measure soft skills, sets priorities, suggests skill building exercises, individual development plans and measures progress. Reduce your turnover by understanding what your direct reports perceive. Managers get a new perspective on areas of strength, opportunities for development and blind spots! Click here for a sample report.

Team Performance Analysis
Workforce Compatibility – provides insight into compatibility between the owner/manager and their direct reports. Specific steps are recommended to increase productivity. The assessment measures 7 critical workplace compatibility factors: self-assurance, self-reliance, conformity, optimism, decisiveness, objectivity and approach to learning. This tool shows you, the owner, where you stand on each factor and then where each of your employees stands. This enables you to understand and value your team and the reports provide specific suggestions of how YOU can best manage each employee. This is a break-thorough assessment tool. Click here for a sample report.

Team Analysis – is layered on top of Performance Indicator to show team strengths and potential problem areas. Team Analysis describes each team member's characteristics in 12 factors: Control, Composure, Social, Analytical, Patience, Results orientation, Precision, Emotions, Ambitions, Team player, Positive expectancy and Quality orientation. Team Analysis is appropriate for any team of individuals. Click here for a sample report.

Hiring and Performance Analysis
Performance Indicator – measures key behavioral factors and their impact on the critically important aspects of success in business, providing information that makes every employee more valuable and productive. The report helps you understand how an individual can be understood, motivated and managed. It looks at productivity, quality of work, initiative, teamwork and problem solving. It is appropriate for any employee. Click here for sample report.

Sales Indicator – identifies people with the attributes for success in selling. By measuring factors such as competitiveness, persistence, energy and sales drive, this assessment helps you build a more productive and stronger sales force. It is appropriate for anyone in, or considering sales. It can take the guesswork out of hiring sales reps. Click here for sample report.

Customer Service – identifies and train Customer Service Reps who build loyalty, client satisfaction, reorders and referrals for your company. The Customer Service Profile is industry specific to four industries: Retail, Finance, Insurance & Banking, Hospitality and Health Care. It can also be customized to mirror your super star customer service reps. It can take the guesswork out of hiring customer service reps. Click here for sample report.

Background Checks
Profiles Background Checks – powered by ISP, is the first step in a two part process that helps assure that you are hiring honest, ethical, reliable hardworking employees.Knowing this information about the people you hire is absolutely essential to protect your company from being held liable for accidents and crimes that might be committed by employees. Click here for more information, including pricing. Email us for information on Drug Screening Service.